- Accountability: Every interaction is recorded and stored online should you, a resident, owner, staff, board member or contractor need to review it at a later time.
- Bank Accounts: Add and name each bank account, select a currency, enter your starting balance and date. Each transaction will automatically update your running account balance.
- Board Members: View and manage condominium board members and member specific documents. Use the messaging system to create two-way communication between you and the board.
- Contractors and Maintenance Workers: Upload your personal list of preferred contractors to have on file to assign instantly to service requests.
- Dashboard: See upcoming alerts, overdue accounts, service requests, unread emails, your account information in a personal productivity report.
- Digital Filing Cabinet: Digitize your properties, leases, service requests, residents, staff and finances. Everything is recorded and stored online and easy to search for in a pinch.
- Documents: Eliminate the wait and hassle of sending resident documents. Upload documents to an entire property or specific unit.
- Duplicate Service Requests: If you've done it once there's no need to do it again! Duplicate service and maintenance requests by simply clicking the "copy" button and the request creates itself.
- Easy-Breezy Reports: Generate, export and print reports regarding your properties, leases, residents and financials and they’re ready to send to your accountant, attend a board meeting or export to your accounting software.
- Easy Communication: @Assist's built-in messaging system is the perfect email replacement. Store all of your messages in one location and quickly browse and search through conversations you've had with owners, residents and board members.
- Electronic Notices: Save time and money by sending your notices electronically. Create or update a notice and send it via SMS or a voice recorded call. You can choose to send notices to an entire property or to a specific unit.
- Emergency Service Requests: Give your residents peace of mind by handling emergency requests instantly. They don't even need to login to @Assist, our system recognizes residents from their phone number.
- Free Communication Credits: Get 100 free SMS/voice notifications on account signup. Buy additional credits only when you need them!
- Free User Accounts: Add additional staff members for free and assign them access to just the properties they need to see. Your residents will also have their own free accounts with access to their specific unit.
- Go Paperless: Become more eco-friendly by storing documents and files online and reduce your paperwork.
- Instant Access: Start using @Assist immediately after signing up. Best of all it’s mobile-friendly so you can access your account anytime and anywhere.
- Lease Dates: Add leases to your property details to easily track lease start and end dates.
- Marketing: Use @Assist to market that your properties come with a valuable management system.
- Message Attachments: Attach photos and documents to messages while communicating with residents, board members and contractors.
- Multilingual: @Assist can be used in over 80 languages.
- Multiple Message Recipients: Send a message to multiple recipients at once to save time.
- Online Community: @Assist creates an online community between the real estate management company and/or manager, property owner, residents, board members and maintenance workers with 24/7 access to all parties.
- Overdue Accounts: View a list of overdue accounts so you can follow-up with residents who still owe money.
- Pay as you Grow: Grow with @Assist as you add new clients and properties, paying for just what you need.
- Payments: Track payment history and send reminders to residents when fees are due.
- Properties: View and manage all of your properties with one account. Update details, manage residents and review important property information.
- Property Admins: Add users with this special view-only access to a property. They cannot edit or make changes but can see all relevant information associated to the property. Perfect for clients!
- Property Photos: Upload multiple pictures of properties and units.
- Quick Search: Search easily and quickly using keywords, names or subject with our quick search feature.
- Quotes: Request quotes from multiple contractors before you assign one to a service request.
- Read Receipts: View when a message has been read and by who.
- Recurring Billables: Set billables such as rent, parking or operational costs at the frequency you want, even if it's only one time. No more hounding residents as they'll be reminded when they have an amount owing. Just set it and forget it!
- Resident Access: Get to know your residents. Each unit is given a free @Assist resident profile where they can update their details and contact information associated with their unit.
- Resident Relations: Build strong relationships from the start with @Assist so your new residents will feel instantly connected to you and their new home.
- Resident Statements: Residents can check their account balance and see a complete breakdown of their statements at any time. Incoming payments received will be applied to your finances and your bank account balance will be updated immediately.
- Service Requests: Owners and residents are able to send service requests through @Assist. You'll be able to assign a contractor from your preferred list. The contractor can login and add notes to keep everyone informed of the progress.
- Service Request Expenses: Add expenses from closed service requests and they'll automatically be updated in your financials.
- Simple Financials: Add bank accounts and enter income and expenses in multiple currencies. View bank account balances as well as a real-time view of company profitability and overdue accounts. Export and print financials easily for any period.
- Smooth Transition: Stop worrying about what will happen if your employee decides to leave, even if it’s just for vacation because with @Assist you’ll see up-to-the-moment details so you can pick-up where they left off for a smooth transition.
- Support: @Assist offers various methods of support to you and your online community.
Hello Combination Property Managers!
We're glad you're here. The fact that you're reading this message is a great sign that you're ready to make a positive change in the way you manage your properties. You have a lot to squeeze into your busy day which can be stressful since it feels like your work is never ending. Dealing with different types of properties, residents, contractors and even board members can be tiring when you’re on call 24/7. Not to mention the countless times you’ve had to drive back to the office to grab an important document you’ve misplaced in the mountains of paperwork you’ve stacked on your desk. You knew there had to be an easier way. And now, there is.
Say hello to @Assist.
What is @Assist?
That's easy! @Assist allows you to manage your properties in the cloud.
Every property is a community that includes property managers, board members, owners, residents and contractors. @Assist brings your entire community online with a secure online portal where you can communicate and engage 24/7. Accessible from a computer, mobile phone or tablet, @Assist has a variety of innovative features that will transform the way you manage your properties and better your relationship with your clients.
Does size matter?
Size doesn't matter... to us at least!
We assist property managers of all sizes. Whether you're just starting or are a large corporation with hundreds or even thousands of properties, @Assist will organize your business into a single account with multiple levels of access making your business both more efficient and more profitable.I need @Assist in my life!
Who is @Assist for?
Click on each icon to find out!
Combination property managers who want up-to-date resident contact information.
Combination property managers who want to schedule and assign contractors electronically with the ability to check on the status of service requests.
Combination property managers who want to generate and print reports regarding their residents, properties, leases, managers, service requests and accounting.
Combination property managers who want to instantly send notices via SMS text or voice call messaging.
Combination property managers who want to easily view vacancies throughout all of their properties.
Combination property managers who want to digitize all their files and documents so they can work from anywhere at anytime.
Who is Tom?
This is Tom.
He’s a combination property manager. Tom used to feel overwhelmed by the amount of different types of properties managed and was unable to find help that supported each type until he was introduced to @Assist. Tom is pleased with how quickly he saw results and started receiving positive feedback from his online communities. He now has a system that helps him manage each type of property efficiently and obtained additional support without having to hire additional staff.
What does Tom love about @Assist?
Save time and money by sending your notices electronically. Create or update a notice and send it via text or a voice recorded call to their landline. You can choose to send notices to an entire property or to a specific unit.
@Assist's built-in messaging system is the perfect email replacement. Store all of your emails in one location and quickly browse and search through conversations you've had with owners, residents and board members.
Owners and residents are able to send service requests through @Assist. You'll be able to assign a contractor from your preferred list. The contractor can login and add notes to keep everyone informed of the progress.
Set billables such as rent, parking or operational costs at the frequency you want, even if it's only one time. No more hounding residents as they'll be reminded when they have an amount owing. Just set it and forget it!
Generate, export and print reports regarding your properties, leases, residents and financials and they're ready to send to your accountant, attend a board meeting or export to your accounting software.
Add bank accounts and enter income and expenses in multiple currencies. View bank account balances as well as a real-time view of company profitability and overdue accounts. Export and print financials easily for any period.
Why the cloud?
- Multiple difficult downloads
- Multiple installations especially if there are multiple users
- Adding additional features are expensive
- Limited support
- Does not grow with your business
- Only accessible from specific devices where it's been installed
- If you experience a system crash your data is lost
- No downloads
- Nothing to install
- Additional features are added for FREE
- Excellent support
- Does grow with your business
- Accessible from any device via a username and password
- Data is backed up and safe
How does @Assist compare?
- No start-up fees
- Easy to use, no training required
- Updates are frequent and automatic
- Can be used by any size of company
- Can be used with multiple properties of different types
- Can be used by Building Developers
- Contractors have access via their own user accounts
- Residents can log in
- Add additional users with multiple levels of access for FREE!
The Other Guys
- Expensive Start-up Fees
- Training required
- Upgrades are yearly and difficult to install
- Built for large companies only
- Built for specific property types
- Cannot be used by Building Developers
- Contractors don't have access
- Residents cannot log in
- Adding additional users/licenses is expensive
Can I use @Assist long-term?
No matter what your goals are, @Assist will assist in your company's success.
By using @Assist you're committing to enhancing the quality of care and life in your properties. Our unique system is designed to assist, simplify and prioritize daily tasks so you can focus on strengthening relationships within your community. And it's a great way to attract more clients too!
So what are you waiting for? Getting started with @Assist is as easy as clicking the button below.
So, how much does it cost?
@Assist's pricing is based on number of units (doors) you manage. If you manage multiple properties, simply add up the units you manage in each. All of your properties will be stored in one easy account! And you can add more units to your account at any time.
Select (slide or click) how many units you manage below and lock in your price now!
If you have over 1000 units, become an @Assist partner by clicking here.
Prices shown are in USD. Canadian customers will have GST/HST added to their total upon checkout.