Features

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    The Whole Kit and Caboodle

    • Accountability: Every interaction is recorded and stored online should you, a resident, owner, staff, board member or contractor need to review it at a later time.
    • Bank Accounts: Add and name each bank account, select a currency, enter your starting balance and date. Each transaction will automatically update your running account balance.
    • Board Members: View and manage condominium board members and member specific documents. Use the messaging system to create two-way communication between you and the board.
    • Contractors and Maintenance Workers: Upload your personal list of preferred contractors to have on file to assign instantly to service requests.
    • Dashboard: See upcoming alerts, overdue accounts, service requests, unread emails, your account information in a personal productivity report.
    • Digital Filing Cabinet: Digitize your properties, leases, service requests, residents, staff and finances. Everything is recorded and stored online and easy to search for in a pinch.
    • Documents: Eliminate the wait and hassle of sending resident documents. Upload documents to an entire property or specific unit.
    • Duplicate Service Requests: If you've done it once there's no need to do it again! Duplicate service and maintenance requests by simply clicking the "copy" button and the request creates itself.
    • Easy-Breezy Reports: Generate, export and print reports regarding your properties, leases, residents and financials and they’re ready to send to your accountant, attend a board meeting or export to your accounting software.
    • Easy Communication: @Assist's built-in messaging system is the perfect email replacement. Store all of your messages in one location and quickly browse and search through conversations you've had with owners, residents and board members.
    • Electronic Notices: Save time and money by sending your notices electronically. Create or update a notice and send it via SMS or a voice recorded call. You can choose to send notices to an entire property or to a specific unit.
    • Emergency Service Requests: Give your residents peace of mind by handling emergency requests instantly. They don't even need to login to @Assist, our system recognizes residents from their phone number.
    • Free Communication Credits: Get 100 free SMS/voice notifications on account signup. Buy additional credits only when you need them!
    • Free User Accounts: Add additional staff members for free and assign them access to just the properties they need to see. Your residents will also have their own free accounts with access to their specific unit.
    • Go Paperless: Become more eco-friendly by storing documents and files online and reduce your paperwork.
    • Instant Access: Start using @Assist immediately after signing up. Best of all it’s mobile-friendly so you can access your account anytime and anywhere.
    • Lease Dates: Add leases to your property details to easily track lease start and end dates.
    • Marketing: Use @Assist to market that your properties come with a valuable management system.
    • Message Attachments: Attach photos and documents to messages while communicating with residents, board members and contractors.
    • Multilingual: @Assist can be used in over 80 languages.
    • Multiple Message Recipients: Send a message to multiple recipients at once to save time.
    • Online Community: @Assist creates an online community between the real estate management company and/or manager, property owner, residents, board members and maintenance workers with 24/7 access to all parties.
    • Overdue Accounts: View a list of overdue accounts so you can follow-up with residents who still owe money.
    • Pay as you Grow: Grow with @Assist as you add new clients and properties, paying for just what you need.
    • Payments: Track payment history and send reminders to residents when fees are due.
    • Properties: View and manage all of your properties with one account. Update details, manage residents and review important property information.
    • Property Admins: Add users with this special view-only access to a property. They cannot edit or make changes but can see all relevant information associated to the property. Perfect for clients!
    • Property Photos: Upload multiple pictures of properties and units.
    • Quick Search: Search easily and quickly using keywords, names or subject with our quick search feature.
    • Quotes: Request quotes from multiple contractors before you assign one to a service request.
    • Read Receipts: View when a message has been read and by who.
    • Recurring Billables: Set billables such as rent, parking or operational costs at the frequency you want, even if it's only one time. No more hounding residents as they'll be reminded when they have an amount owing. Just set it and forget it!
    • Resident Access: Get to know your residents. Each unit is given a free @Assist resident profile where they can update their details and contact information associated with their unit.
    • Resident Relations: Build strong relationships from the start with @Assist so your new residents will feel instantly connected to you and their new home.
    • Resident Statements: Residents can check their account balance and see a complete breakdown of their statements at any time. Incoming payments received will be applied to your finances and your bank account balance will be updated immediately.
    • Service Requests: Owners and residents are able to send service requests through @Assist. You'll be able to assign a contractor from your preferred list. The contractor can login and add notes to keep everyone informed of the progress.
    • Service Request Expenses: Add expenses from closed service requests and they'll automatically be updated in your financials.
    • Simple Financials: Add bank accounts and enter income and expenses in multiple currencies. View bank account balances as well as a real-time view of company profitability and overdue accounts. Export and print financials easily for any period.
    • Smooth Transition: Stop worrying about what will happen if your employee decides to leave, even if it’s just for vacation because with @Assist you’ll see up-to-the-moment details so you can pick-up where they left off for a smooth transition.
    • Support: @Assist offers various methods of support to you and your online community.