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Privacy Policy

Last updated Dec 22, 2021

@Assist recognizes the importance of privacy and the sensitivity of personal information. Let us assure you that it’s important to us, too. That’s why we will never give your personal information to anyone except as required by law or as authorized by you. This Privacy Policy explains how we use the information we collect from you and outlines how we manage your personal information to safeguard your privacy.

Definitions
  1. "We," "us," and "AtAssist" refer to @Assist, including Sugu, Toki, Kiku, and Tomo, operated by Convenient Business Solutions Inc., an incorporated company located in the Province of Alberta, Canada, and/or its subsidiary Project Tomo Inc., an incorporated company also located in the Province of Alberta, Canada,
  2. "@Assist" refers to the services offered by @Assist.
  3. "Customer/Client" refers to an individual or business subscribing to our services.
  4. "End User" refers to a Customer's employees and certain third-parties, including but not limited to owners, occupants, tenants and contractors.
  5. "You" refers to both Customers and End Users.
  6. "Personal Information" refers to information about a Customer.
  7. "Application Data" refers to occupants (ex. owners/tenants), leases, contractors, payments and other similar data a Customer enters in @Assist.
  8. "Website" refers to atassist.com or subdomains of atassist.com (ex. sugu.atassist.com).
  9. "Visitor" refers to an individual who visits any of our Websites.
  10. "Partner" refers to a third party company who provides a complementary service to the Website.
Types of Information We Collect
  1. Anonymous Information
    When Customers, End Users or Visitors use our Website, we store temporary files called "cookies" on your computer. We use these cookies to identify when you return to our Website, to analyze aggregate information like the number of unique visitors to our Website and to recognize you after you have logged in. We also use marketing and analytics services (our own as well as 3rd party services such as Google Analytics, ActiveCampaign and Drift) as well as social media conversion tracking services (such as the Facebook Pixel) to track clicks, visits, popular pages and sections as well as communicate with and gain an understanding of our Customers, End Users and Visitors' approximate age and gender, language, location, interests and other demographic data. We use this information to better target our marketing and advertising efforts as well as to improve our Website. Customers, End Users and Visitors can choose to opt out of 3rd party analytics services by adjusting account settings on Facebook, logging out of 3rd party websites, visiting an opt out page, installing browser extensions (ex. Google's opt-out extension) or following the instructions on 3rd party websites to block collection of these analytics.
    By accessing our Website, Customers, End Users and Visitors consent to the use of cookies and agree to have their browser set to accept cookies. Customers, End Users and Visitors may choose to access our Website without enabling cookies, however doing so may prevent the use of some features on our Website.
  2. Personal Information
    When you sign up for @Assist, you give us Personal Information like your name, address, email, phone number, and billing information. You also reveal your IP address, browser, operating system, platform, and other similar information.
  3. Payment Information
    Payment for any of our online products or services is processed by our third-party payment service provider, Stripe. Use of Stripe and any data provided for payment purposes is governed by Stripe's privacy policy. Our payment processor does not store, retain, or use your Personal Information for any other purpose.
  4. Application Data and Usage Information
    The majority of the data you enter into @Assist is stored in an encrypted database. While we do collect usage and pageview information that tells us how @Assist is being utilized in general, we do not have access to individual user accounts.
  5. Email Analytics
    When we send you an email, we may track when you open it and when you click on a link in the email. We do this to measure the effectiveness of our email campaigns.
Use of Your Personal Information

We use your Personal Information only as follows:

  1. To promote the use of @Assist and other related services. For example, if you give us your contact information and do not sign up, we may send you an email asking whether you want to sign up. Additionally, if you use @Assist, we may send you an email or direct mail piece telling you about a related service from us or one of our partners. You can opt out by emailing our customer service department or by clicking the unsubscribe link at the bottom of our marketing emails.
  2. To bill and collect money for the use of @Assist.
  3. To communicate with you about your account.
  4. To inform you about planned outages, new features, and changes to our Terms and Conditions (published at the Url: https://atassist.com/terms.php) and Privacy Policy.
  5. To provide customer support and obtain feedback.
  6. To support and improve @Assist including adding features and providing benchmarks based on aggregating and analyzing data across Customers
  7. To provide additional monthly services. These services may be provided by us or a Partner. Use of Partner services would be subject to the Partner's Terms and Conditions and Privacy Policy.
  8. To meet legal requirements like complying with court orders and valid subpoenas.
Use of Your Application Data

You may update your data at anytime on @Assist. We will not share your application data with anyone except as required by law. However, we may share non-identifiable aggregate information like condo fees, vacancy rate and other similar information with third-parties. Only authorized personnel have access to view your data.

We will use your Application Data only as follows:

  1. To provide customer support and obtain feedback.
  2. To support and improve @Assist including adding features and providing benchmarks based on aggregating and analyzing data across Customers.
  3. To provide services through third-parties like electronic payments, bookkeeping and outsourced mailing, emergency texting and others.
  4. To communicate with third-parties at your request via the @Assist system. This includes but is not limited to occupants and contractors you set up on @Assist and email, contacts and service requests you assign to occupants and contractors.
  5. To provide additional monthly services. These services may be provided by us or a Partner. Use of Partner services would be subject to the Partner's Terms and Conditions and Privacy Policy.
  6. To meet legal requirements like complying with court orders and valid subpoenas.
Expanded Privacy Protections

As a customer of @Assist, you also have acccess to these expanded privacy protections and rights:

  1. Right of Rectification – You're able to edit account information at any time through your @Assist account settings.
  2. Right to be Forgotten – You may cancel and terminate your @Assist account at any time by logging into your account. If you'd like to submit a request to be forgotten, you may do so here. After receiving a request to be forgotten, we will permanently delete your account and all data associated with it within 30 days of receiving the request.
  3. Right of Portability – You may export your data in various formats so it can be transferred to a third party.
  4. Right to Object – At any time, you may object (via unsubscription/opt-out) to your personal data being used for specific purposes such as direct marketing.
  5. Right of Access – We're transparent about the data we have and how we use it. You can also contact us at any time if you have any questions about your data and how we're using it.

These expanded privacy protections and rights also apply to your customers, clients and residents. @Assist aims to help you comply with requests you receive from your customers, clients and residents:

  1. Right of Rectification – You can always update your customer, client and resident's information. Your customers, clients and residents can also change their information via the customer, client and resident portals.
  2. Right to be Forgotten – If you receive a request to be forgotten, you're able to delete a customer, client or resident, which permanently removes the information from your account. If your customer, client or resident reaches out to us directly with a valid request, we'll notify you about the request and delete the customer or resident's data from our database, or across all @Assist databases, if requested.
  3. Right of Portability – If your customer, client or resident requests their personal data, you are able to export their data in various formats via your account.
  4. Right to Object – If your customer, client or resident would no longer like to receive communication from you, they will be able to unsubscribe via an unsubscription link at the bottom of emails or in SMS communication they receive from the @Assist system.
  5. Right of Access – If your customer, client or resident requests access to their personal data, you can either provide access to the customer, client or resident portals or simply export their data.
How we Protect Your Data

@Assist protects your data by utilizing various levels of encryption and checks on its systems and databases:

  1. Website Encryption - Communication to and from the @Assist website is protected via a 256-bit SSL Certificate.
  2. Database Encryption - @Assist uses encryption in its website database to conceal sensitive information.
  3. No Admin Access - Our Admin accounts are for feature testing and customer support only. They can not see user lists or customer data.
  4. Firewalls and Scans - @Assist employs various tactics to combat malware and attacks including the use of firewalls and scans for the prevention of malicious activity.
How Long we Retain Your Data

@Assist retains your data for as long as you remain an active customer of its website(s). Deletion of data will occur in the instances outlined below:

  1. Upon Request - If a request to be forgotten is received by you, your customer, clients or residents, we will permanently delete the requested items, accounts (including all data associated with the account) within 30 days of receiving the request.
  2. Upon Account Termination - If you terminate your paid subscription with @Assist, your account and all of its contents will be deleted within 45 days after the end of your subscription.
  3. Inactive Free Accounts - @Assist occasionally does sweeps for inactive accounts without active paid subscriptions on its websites. If your account has been inactive for 12 months or more, we may send you a notification to log into your account. If no response is received, you may then receive a notification that your account and all of its contents will be deleted on a predetermined date typically 14-30 days in the future.
Third-Party Social Media

The use of social media by @Assist is an extension of its Web presence. Social media accounts are public and not hosted on @Assist servers. Customers, End Users and Visitors who decide to interact with @Assist through these media are subject to the forms, conditions and policies of these third-party providers.

Third-Party Processing

@Assist utilizes third-party processors for the purpose of data management. This includes but is not limited to processors for text messages, voice calls, phone access to the systems, invoices and email communication. Use of these systems and any data provided for these services are subject to the forms, conditions and policies of these third-party providers.

Notification of Changes

If you have provided us with an email address, you will be sent email notifications when we make any changes to our Terms and Conditions and Privacy Policy. It is your responsibility to review these documents after they have been updated. Continued use of our Website and Services implies your acceptance of the new Terms and Conditions and Privacy Policy.

If we expand on how we use your Personal Information for marketing purposes, you can opt out by contacting us or by clicking the unsubscribe link at the bottom of our marketing emails.

Questions

If you have any questions about our Privacy Policy, please contact us via the contact form on our website, telephone or mail:

Telephone: +1-780-641-0850

Mail:
@Assist
2219 Millbourne Road West NW
Edmonton, AB
T6K 0Y3 Canada